Our Store Policy
REFUNDS - RETURNS - EXCHANGES - CANCELLATIONS
We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item or incorrect product. Thankfully from our experience…it is rather unusual, but if it is the case, we are happy to provide a refund, return or exchange for any damaged, defective or broken products. To be eligible for a refund, return or exchange, the request must be processed within 2 business days of receiving your order (no exceptions). Furthermore, your item must be unused and in the same condition it was received and in the original packaging. You will be responsible for paying for your own shipping cost for returning your item back to us, shipping fees are non-refundable. Only regular priced items may be refunded (if approved), unfortunately, sale items do not qualify for a refund.
When requesting a return for a damaged product, buyers are required to provide photographic evidence of the product’s manufacturing defects to firstname.lastname@example.org. Allow our support team 48-72 hours to get back to you. To complete a return, we require a copy of the invoice as proof of purchase. ALL returns must receive a prior authorization before shipping the product back to us. Please do NOT return item to manufacture, supplier, or distributor, we will provide you with a return shipping address once a return request is received.
Once your return is received and inspected by us, we will send you an email to notify you that we have received your returned item and let you know as to the approval or rejection of your refund or exchange. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
*NOTE: All returns and or exchanges will be provided in FULL minus the initial SHIPPING FEE paid by us. It may take approximately 5-9 working days for your credit card company to post your refund. If for some reason you don’t receive it within that time frame, contact your bank or credit card company to inquire about the status of your refund.
All sales are final, we do not offer order cancellation (no exceptions).
Returns / Exchanges / Refunds
It is of utmost importance that you carefully select sizes and read products descriptions when placing your order in our store. We do NOT accept returns, exchanges or offer any type of refund (no exceptions).
All orders shipped outside of the United States are subject to additional shipping charges. Any import duties and taxes that are charged when the package reaches the destination country are the responsibility of the recipient. If you have questions related to customs charges, we recommend contacting your local Customs office.
Shipping & Delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Q: Where do your products come from?
A: We find unique products we love from all around the world, including manufacturers, suppliers, and vendors, bringing them directly to your doorsteps.
Q: Do you ship worldwide?
A: Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
Q: Will there be a customs tax or duties?
A: This will be country specific as some countries require additional customs fees and some do not because of import laws. Given the requirements of a customs tax, the buyer will need to bear the separate cost.
Q: How long does shipping take?
A: Shipping time varies from one supplier to another, depending on their location and the variety of products in our shoppe.
These are the standard estimated shipping time by location:
- United States- 10-20 Business days
- Canada, Europe- 10-20 Business days
- Australia, New Zealand- 10-30 Business days
- Mexico, Central America, South America- 20-40 Business days
- Africa- 40-59 Business days
*This doesn’t include our suppliers 2-3 day processing time before shipping your items.
Q: Do you provide tracking information?
A: Yes, you will receive an email once your order ships that contain your tracking information, usually between 5-7 business days. Your order will be trackable via your national shipping courier (USPS, Australia Post, Canada Post, China Post, etc.).
Q: My tracking says, “no information available at the moment”.
A: For some shipping companies, it takes 5-7 business days for the tracking information to update in their system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.
Q: Will my items be sent in one package?
A: Items in our shoppe come from a vast variety of suppliers, if you ordered more than one item, they will likely arrive in different packages within a few days of each other.
Q: When can I expect to receive the giveaway prize I won from your shop?
A: Giveaway items may take up to 35 days to arrive. We greatly appreciate your patience in this regard. In order to offer FREE products to our contest winners, we must settle for an economical shipping option with a longer delivery time.
Q: What if I wanted to change or cancel my order?
A: Unfortunately, orders can NOT be changed or cancelled due to our quick handling process.