REFUNDS - RETURNS - EXCHANGES - CANCELLATIONS
We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item or incorrect product. Thankfully from our experience…it is rather unusual, but if it is the case, we are happy to provide a refund, return or exchange for any damaged, defective or broken products. To be eligible for a refund, return or exchange, the request must be processed within 2 business days of receiving your order (no exceptions). Furthermore, your item must be unused and in the same condition it was received and in the original packaging. You will be responsible for paying for your own shipping cost for returning your item back to us, shipping fees are non-refundable. Only regular priced items may be refunded (if approved), unfortunately, sale items do not qualify for a refund.
When requesting a return for a damaged product, buyers are required to provide photographic evidence of the product’s manufacturing defects to firstname.lastname@example.org. Allow our support team 48-72 hours to get back to you. To complete a return, we require a copy of the invoice as proof of purchase. ALL returns must receive a prior authorization before shipping the product back to us. Please do NOT return item to manufacture, supplier, or distributor, we will provide you with a return shipping address once a return request is received.
Once your return is received and inspected by us, we will send you an email to notify you that we have received your returned item and let you know as to the approval or rejection of your refund or exchange. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
*NOTE: All returns and or exchanges will be provided in FULL minus the initial SHIPPING FEE paid by us. It may take approximately 5-9 working days for your credit card company to post your refund. If for some reason you don’t receive it within that time frame, contact your bank or credit card company to inquire about the status of your refund.
All sales are final, we do not offer order cancellation (no exceptions).
Returns / Exchanges / Refunds
It is of utmost importance that you carefully select sizes and read products descriptions when placing your order in our store. We do NOT accept returns, exchanges or offer any type of refund (no exceptions).
All orders shipped outside of the United States are subject to additional shipping charges. Any import duties and taxes that are charged when the package reaches the destination country are the responsibility of the recipient. If you have questions related to customs charges, we recommend contacting your local Customs office.